Privacy Policy

Privacy Policy:

Greenfingers Landscape Limited Ltd (‘we’, ‘us’ or ‘our’) is committed to protecting and respecting your privacy.

1. Our Privacy Policy explains the information we collect about you and how we use it.

• If you use our website, you will be regarded as having read and accepted this Privacy Policy.
• If you don’t wish to be bound by what you read below you must stop using our Website.
• If you have any queries relating to our use of your information or any other related data protection questions, please contact us at info@greenfingers-group.co.uk

2. Information we collect or receive and how we use it:

By corresponding with us by phone, email or using our website you may provide, and we may collect, store and use the following kinds of personal information:

• your name, job title, contact information including email address, mobile / phone numbers and delivery address;
• your demographic information such as, preferences and interests;
• your financial information; and
• other information relevant to customer surveys and/or offers.
• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
• Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication)
• Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. What we do with the Information:
   

We use the information listed above to understand your needs and provide you with a better service, and in particular we may use your personal information to:

• Administer our website and business, including data analysis, testing and research
• To carry out our obligations from any contract entered into between you and us, and
• To provide you with the information, services and products you request from us; this may include providing delivery information to delivery partners to deliver products to you, including your name, address, mobile number and email address to send you important information about your delivery;
• Send statements, invoices and payment reminders to you, and collect payments from you
• Send you non-marketing commercial communications
• Send you promotional & informative emails about new services / products, industry trends, best-practice case studies, special offers or other information which we think you may find interesting using the email address you have provided; (you can inform us at any time if you no longer require these communications)
• Deal with enquiries and complaints made by or about you relating to our website
• Keep our website secure and prevent fraud
• Verify compliance with the terms and conditions governing the use of our website
• Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information) for the purposes of internal reporting, insight and analysis, enabling us to improve our Website and the products we offer.
• To share information with companies who provide services such as data processing, credit reference agencies, analytics, search engine providers, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys.

These companies are obligated to protect your information and whilst they may separately seek your consent to use your details for their own marketing purposes, under no circumstances will we inform any third parties that they are permitted to use your details for their own marketing purposes.

• We also use Google Analytics, to find out more about Google Analytics privacy policy please click here
• We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Marketing

You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Information.  You can also exercise the right at any time by contacting us at Greenfingers Landscape Limited, The Business Development Centre, Office 20, Eanam Wharf, Blackburn, Lancashire, BB1 5BL or info@greenfingers-group.co.uk

5. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

In accordance with this Privacy Policy you agree we may disclose your information to the categories of third partied referred to herein.  Furthermore, we may disclose your Information in the following circumstances:

• if required or permitted to do so by law;
• if required to do so by any court or any applicable regulatory, compliance, governmental or law enforcement agency;
• if necessary in connection with legal proceedings or potential legal proceedings;
• if ownership of all or part of our website or company is transferred, in which case any purchaser would only be entitled to use that Information in a way consistent with this Privacy Policy; 

6. Third Parties

Except as provided in this policy, we will not provide your personal information to third parties.

7. Your rights – accessing your information

You may ask us to provide you with any personal information we hold about you; and for us to correct any inaccuracies or to delete your personal data.

• In accordance with the law, we may charge you for accessing your information.
• To protect privacy, you must prove your identity to us prior to accessing your information with two pieces of appropriate identification.
• We may withhold personal information that you request to the extent permitted by law.

Please send requests and questions about this to us at info@greenfingers-group.co.uk

8. Please help us keep your information up-to-date

Please let us know if the personal information that we hold about you needs to be corrected or updated.

9. Third party websites

• Our website includes links to, and details of, third party websites.
• We have no control over, and are not responsible for, the privacy policies and practices of third parties.
• Please read our Terms and Conditions of Use for further information.

10. Cookies

• Our website uses cookies, (a cookie is a file which is sent by us to your computer or other access device to distinguish you from other uses of our Website. Please see our Cookie Policy here which includes information on how to disable cookies.

11. How we keep personal information safe:

• We will take reasonable physical, electronic and managerial precautions to prevent the loss, misuse or alteration of your personal information.
• We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
• You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
• You are responsible for keeping any passwords you use in your dealings with us confidential.
  

12. Where is your Information held?

• Occasionally for operational reasons the information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your Information may also be processed by some of our third party service providers who operate outside the EEA.
• We use these third party service providers (which may include some based in the USA) to help us provide products and services to you. When we appoint suppliers we take care to ensure that they have appropriate security measures in place.
• Please note that countries outside of the European Economic Area will have different data protection laws and security practices in place and may not offer the equivalent level of protection as under the UK data protection law. You should be aware that your information may be accessible by government and law enforcement agencies.
• You expressly agree to the transfers of personal information described.

13. Your rights

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

14. Making changes to this policy

• We may update this policy from time to time, we will let you know that these changes are taking place by posting them to this page.
• You should check this page occasionally to ensure you are aware of the changes
• Changes will become effective immediately.

15. Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is ZA3235562

16. How to contact us

This website is operated by Greenfingers Landscape Limited

We are registered in England and Wales under registration number 03203426, and our registered office is at Office 20 Business Development Centre, Eanam Wharf, Blackburn, BB1 5BL

Our principal place of business is at Office 20 Business Development Centre, Eanam Wharf, Blackburn, BB1 5BL

We welcome questions, comments and requests regarding this Privacy Policy please contact us by writing to the business address given above, by using our website contact form, or by email to info@greenfingers-group.co.uk or by telephone on 0330 107 9989.

Please read this Privacy Policy together with our Website Terms and Conditions of Use and our Cookie Policy.

Cookies explained?
A cookie is a small piece of text stored on your computer, phone or other device which you use to browse the web. Cookies keep track of your movements within a website site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions.

Most Cookies don’t contain much information except for the web address of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.

If you want more information about cookies please visit:  www.allaboutcookies.org

How & why Greenfingers use cookies:
We use cookies on our site (and any sub-domain) to create the most effective website possible for our clients. Cookies allow us to view how our audience is using the website and we use this data in order to make improvements for the user (for example by seeing which pages are most popular).

The way we collect information about your visit to our website means that no-one is personally identified.

We will not associate any data gathered from this site by cookies with information which identifies you from any source. If we do want to collect information which identifies you personally through our website, we will be clear about this and tell you at the point your information is collected. We will make it clear when we collect personal information and will explain what we intend to do with it.

Accepting cookies:
We encourage you to accept the cookies our website uses as they not only help us to improve the user experience for you and many others, they also help to make the website work more efficiently.

How to manage your Cookies:
Most browsers used on computers, smartphones and other web-enabled devices are typically set up as default to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.

More information about how to disable cookies, visit www.allaboutcookies.org  and further guidance on the new EU e-Privacy Law can be found on the Information Commissioner’s Office website.

Links to other websites:
This Cookie privacy notice does not cover the links within our website to other websites unless specially stated in this privacy notice. We encourage you to read the privacy statements on any other websites you visit.